Long wait time always not enough employees and not courteous
Got late on a bill, phone went off. Went in to pay ~70% of what was owed. Left. 1hr later no service still. We all know it's like no longer then 15min in the decade I've been with them and done this before. Went back, and the guy there was a complete tool. It takes up to 4 hours he says...lol. No, it doesn't retard. Tried to get him on the phone or to do something and he did absolutely nothing what so ever. Called Sprint. Within 2 min my phone was on. Apparently she said they didn't do it correctly? Tried calling them to let them know my 2 year old daughter helped me out more then they did....but go figure it goes straight to voicemail. And it was full. This place is absolutely terrible in my opinion. They apparently don't have proper training to get things done. They also need much help with their customer service skills. And....you can tell a store is poorly managed if a call goes straight to voicemail and the voicemail box is full. Lastly, the store looks.... terrible from all aspects. Stuff laying around everywhere, dirty. I can honestly say I will drive an extra 20 miles to never go back there again.
Wonderful store and friendly staff! They stayed open late for our convenience. Thank you , guys!
The WORST customer service ever. Garret Webster should be fired for his unprofessional conduct. Sprint lost a 20 year customer because of incompetent management. If I could have given you ZERO stars, I would have.
Many thanks to Bill at the Howell Sprint Store. He was most gracious and helpful -- a very service oriented young man. I suggest that when you are there you ask for Bill.
Sprint By Preferred Wireless is a US Electronics Store based in Howell, Michigan. Sprint By Preferred Wireless is located at 3220 E Grand River Ave, Howell, MI 48843, USA.
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