Bought a mattress a few years ago. It came with a cover that when we purchased we were told that we could bring in anytime and have it replaced on the spot. My wife tried doing it for the first time today and was told that we now have to call a phone number for replacement and the policy has changed. I get changing stuff but promises should be upheld to previous customers. We spent over $2000 that day. We are currently moving to a new house and are in need of new furniture for our living room and finished basement and will be taking that business somewhere that stands by their promises, which isn't Art Van.
Bought a wall entertainment unit over a month ago. The top bridge was broken upon delivery. Was told we would have it the next week. They called and said that one was broken. Now will be 2 more weeks. Called store at almost a month was told Josh Reed was store manager. He's not. He is the manager of pure sleep. He told me I was moved from 8th priority to number one and the piece will be in December 4 and may take a day to unload. We call Dec 6 still no bridge. Josh says he can see it's at warehouse. Wants me to wait to hear more because he is off on Dec 7. I will be calling corporate as I am getting no where with these people. Spent over $1,300 on unit. I won't spend another dime there. I would advise not shop there.
Terrible customer service!! Won't buy from there again.
I've bought a few things from this location and was pleasant. I had two different sales man, they were nice and easy to deal with.
Kelsey was our salesperson. She was knowledgeable and not pushy. We had an enjoyable buying experience and based on Kelsey, we would recommend her and Art Van as the go to place for furniture.
Art Van Furniture Howell is a US Furniture Store based in Howell, Michigan. Art Van Furniture Howell is located at 4101 E Grand River Ave, Howell, MI 48843, USA.
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