Im pretty livid right now, THEY WONT KEEP THEIR PROMISED DATES! I went in to have some black enamel applied our wedding rings. They gave me a promise date to have the work done by. Three days after that promise date I went in to find out what was going on and they proceeded to tell me that the work wasnt going to be complete for a few more days. In that same conversation it then was said that we wont have the rings back to you until Christmas eve... thats well over a week of the promised date! I will never use this Kay Jewelers ever again for any work to be done, if I ever use Kays at all!
If I could give this store a 0 I would. I ordered a Mother's Day ring on May 8th. When i finally received the ring 2 or 3 weeks later I had it on for an hour when I noticed that some of the little diamonds where falling out. So I went back to the store had it shipped out to be fixed only find out it was defective and had to have a new one made. So another 3-4 weeks went by and I went to pick it up July 4 th weekend (again ordered this May 8th) and when I went to get it it was so big it wouldn't fit on my thumb. So I had to have it shipped out again for resizing!!! So, they tell me it was going to be in on the 26th of July, I call not in, not in on the 27th then tell me August 2. Called yesterday still not in they then tell me August 5th for sure. I said forget it I want my money back, the ring has lost its meaning to me at this point. So I go in to get a credit on my card and Conner (the man helping and has been the only person I'd been dealing with for this whole process) has the audacity to tell whoever is on the phone that I'm returning it because I no longer liked the piece of jewelry! As I'm standing there!!!!! I was so mad that he threw me under the bus like that and I called him out on it. I couldn't believe it. He apologized and tried to back track. I would never recommend this store!!
I had a very good experience. I had a necklace that the chain broke, so we took it in to be repaired. While there I was surprised that my fiancé wanted to get me a new ring. They worked with our budget well and, they had a jeweler on the premises that day that helped to fit and make my ring, which, let me walk out the door with my ring.
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Kay Jewelers Outlet is a US Jewelry Store based in Howell, Michigan. Kay Jewelers Outlet is located at 1475 N Burkhart Rd, Howell, MI 48855, USA.
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