Great customer service!
Not great customer service at all. Actually no service. My friends and I walked in so I could look at rings, the sales women wouldn't even talk to us when we walked in, instead just gave as a dirty look that basically informed us we were unwelcome. There was no one else she could help, but us and she chose not to even acknowledge us. Then a couple walks in and immediately she greets them with a smile and starts helping them. My friends and I felt very unwelcome there. I am almost 25 and all I wanted to do was look at rings to give my boyfriend an idea of what I like since he asked me to. Now I will go somewhere else that is willing to help me figure out what I like. Thanks for no help at all, Zales Outlet in Howell, MI! Don't worry, I won't be back and I've already informed my boyfriend of this encounter and he and I both agree that he will NOT be buying my engagement ring at Zales.
Our local store closed. Stopped in for rings to be inspected. Disorganized all of our paperwork. Told us one piece was a blemished, had another jeweler look at it and it was cracked all the way through the stone. Had insurance, not fixed. Another piece was supposed to be replaced (paid for the insurance), they had it for more than two month's then told us we had to go to a different store. Very unhappy!
Zales Outlet is a US Jewelry Store based in Howell, Michigan. Zales Outlet is located at 1475 N Burkhart Rd, Howell, MI 48855, USA.
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