Brought my car for an oil change, because they were the best price for my diesel car.
I've had some pretty bad communication with Auto-Lab. I originally took my car in a little over year about for a caliper issue. When Mike called me on the phone to explain the issue there was a miscommunication on what I wanted replaced - I wanted both calipers replaced, but only the bad one was replaced. I understand that this happens, which is why I did not write my review then. When I asked about replacing the other caliper that ceased up after the one was replaced, I got attitude about it. Once again, I understand people have a bad day and did not write a review then either.
Oil change, tire rotation and alignment in an hour for a total of $100.55. Honest prices and fast work. This was on a 2015 Grand Caravan. I'll be taking my other vehicles here as well.
Now, a year later I am having issues with my caliper AGAIN. I went in on Friday at 5:50. I know it was 10 minutes before close, I just wanted to know if the part was under warranty. When I walked in 3 people were standing at the desk. No one acknowledged me. When I finally said I had a question about a part that was replaced I was told that the system was shut down for the day, but "call me tomorrow! We'll take care of you"! If you are going to close early, make sure you lock your door. Poor customer service all around.
They were awsome n got me on my way asap
If you are looking for an honest place with the best prices and customer service, Howell Auto Lab is definitely the place to take your vehicle!! Mike is an awesome guy and his crew go above and beyond to help their customers in need!! They will continue to have me as a customer!
The receipt shows the oil change includes a 33 point inspection, but I didn't find the results of the inspection, thus 4 stars instead of 5.
They were fast and friendly, I will return. I would like to receive the results of the inspection.
Auto Lab Complete Car Care Centers is a US Car Repair based in Howell, Michigan. Auto Lab Complete Car Care Centers is located at 3120 E Grand River Ave, Howell, MI 48843, USA.
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